Create culture, Deliver success, Express you!
Expressing who you are individually and expressing who ‘we’ are as a team is the maker of culture. Read more for thoughts, inspiration, lessons learnt and tips-n-tricks. Enjoy!
Obsession !
Every once in a while I see someone stating with total clarity a simple yet powerful truth, that's rarely a secret but often forgotten. A truth worth repeating, amplifying, and meme-fying.
You need BOTH Customer Experience and Customer Success
Companies often mix up Customer Experience with Customer Success. You need BOTH, but they are radically different!
Employee Experience is the Driver of Customer Experience
Happy employees create a great experience that customers enjoy. The way this gets driven is by creating an intentional culture. How? By reaching consensus about ways to express the team’s shared values and being consistent about it.
Implementing in your company?
Let’s talk and see how I can help make your culture customer-centric.