You need BOTH Customer Experience and Customer Success

Companies mix up Customer Experience with Customer Success all the time. You need BOTH, but they are radically different! think about it:

CX is the experience that the customer has in dealing with the product and your service. It is tactical, pinpoint experience every time you and the customer connect.

CS is a strategy, a paradigm that self-assigns a responsibility to the customer success to 'us' as a provider.

CX is HOW we do things with and for the customer
CS is WHAT we do with and for the customer.

You need BOTH.

PS. For my People Ops friends, it is the same if you substitute 'customer' for 'employee'.