Create culture, Deliver success, Express you!
Expressing who you are individually and expressing who ‘we’ are as a team is the maker of culture. Read more for thoughts, inspiration, lessons learnt and tips-n-tricks. Enjoy!
Clarity about your values will save you these headaches
You'd better be transparent about what the company's #Values mean to the prospective client so that you don't end up with a relationship and #CustomerSuccess nightmare!
Employee Experience is the Driver of Customer Experience
Happy employees create a great experience that customers enjoy. The way this gets driven is by creating an intentional culture. How? By reaching consensus about ways to express the team’s shared values and being consistent about it.
Market Expansion Starts with Values
You want to grow, help more people, make more impact, and certainly, make more money. In short, expand in your market.
Executives I work with often want to start it all with a plan to increase revenues, decrease expenses and become more efficient. Just like back in the old business school days.
STOP! It is the wrong place to start!
Implementing in your company?
Let’s talk and see how I can help make your culture customer-centric.