These 20 #CustomerSuccess prediction by ChurnZero put a clear spot light on the strategic nature of Customer Success. Just look at the headlines of these 20 predictions and connect the dots:

* CS gets a direct line to the C-Suite.
* CS alignment become every department’s priority.
* Sales won’t pass GO and collect until a customer is successful.
* High-value outcomes [for customers] with real ROIs will reign supreme. Customer results will sell, not features.

See the rest of them here: https://churnzero.net/20-customer-success-predictions-2020/

From a personal perspective, that is EXCATLY what I have done, advocated, evangelized for the past 20 years, so I am happy!

From YOUR perspective, if you haven't started to think in terms of what CS is and how urgent it is to implement it - it's time!

2020's is the decade of customer-centricity.