This was too good to pass on, so true that I could not stop laughing!

Right out of yesterday's webinar by Hiver where Maranda Dziekonski was featured and just said this as casually as 'good morning'.

𝙏𝙝𝙞𝙣𝙠 𝙖𝙗𝙤𝙪𝙩 𝙞𝙩: when your customers are cutting their budgets, especially in a b2b or c2c space, your sales team climbs a steeper hill than before. New sales will slow.

Customer Success people become your heroes. Their job is to keep your customer so successful (read: realizing tangible progress towards what 𝘵𝘩𝘦𝘺 would call success) that they would not even consider scaling back or quitting.

❔ Do you know what your customers consider success in terms of what they purchased from you?
🛠 What are you doing to get them ever closer to that?

It's time to up the game of Customer Centricity!